Returns & Refunds.

Our products are research materials whose integrity depends on controlled storage and handling, so we can't take back delivered products for change-of-mind reasons. All sales are final, except as set out below.

Damaged, defective or incorrect items

If an item arrives damaged or defective, or isn't what you ordered, email support@innovativebiolabsusa.com within 7 days of delivery with:

• your order number;
• the product name, strength and batch number printed on the vial;
• photos of the item, its label and the packaging.

Please keep the item and its packaging until we have reviewed your request. If we confirm the problem, we will replace the item or refund it.

Lost packages

If your order doesn't arrive, see Late, lost or damaged packages in our Shipping Policy.

Cancelling an order

An order can't be cancelled on the Site once payment is complete. If you need to cancel, email support@innovativebiolabsusa.com as soon as possible with your order number. If we can stop the order before it ships, we will cancel it and refund your payment in full. Orders that have already shipped can't be cancelled.

How refunds work

Every refund request is reviewed by our team. Approved refunds go back to your original payment method; depending on your bank or card issuer, a refund can take 5–10 business days to appear. Shipping costs are refunded only when the refund is due to our error.

Before opening a dispute

If something is wrong with your order, please contact us first: we can usually resolve it faster than a card dispute.

Contact

Returns and refunds: support@innovativebiolabsusa.com.