Shipping Policy.

Where we ship

We ship to addresses in the United States only. A few destinations can't be served; if your address is one of them, checkout tells you before any payment is taken.

Method and cost

Orders ship by ground service. A flat shipping rate is added to your order and shown on the payment page before you pay.

Processing

Orders are prepared for shipment once payment is confirmed. Some orders are held for a short review before release; this is not a decline, and we will contact you if we need anything.

Tracking

When your order ships, we email the tracking number to the address you entered at checkout.

Check your address

Please check your shipping address carefully before you pay. An address can't be changed once an order has shipped. If a package is returned as undeliverable because of an incorrect or incomplete address, we can reship it at your cost or refund the products, less shipping.

Late, lost or damaged packages

Delivery dates are carrier estimates and are not guaranteed. If tracking shows your package as delivered but you can't find it, check with neighbors and your building's mail room, then contact us.

If your package arrives damaged or doesn't arrive, email support@innovativebiolabsusa.com within 7 days of delivery (or of the expected delivery date) with your order number and photos of any damage. We will work with the carrier and our fulfillment partner to replace or refund the affected items, as set out in our Returns & Refunds Policy.

Questions

Shipping questions: support@innovativebiolabsusa.com.